Catch booking, payment, and supplier mismatches before customers do.

Tripwise helps travel operators detect operational exceptions across bookings, payments, and supplier confirmations, turning scattered exports into a clear exception queue and actionable report.

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Tripwise exception dashboard showing 11 open exceptions, 4 critical, £38,480 at risk, and a top-exceptions table with severity badges

£38,480 at risk surfaced from a single overnight import.

What Tripwise catches

The seven mismatches that quietly cost travel ops the most.

Paid but not confirmed

Detect captured payments where the related booking is failed, pending, or missing.

Supplier confirmation mismatch

Spot supplier confirmations that do not match the internal booking state.

Missing supplier reference

Find confirmed bookings that are missing supplier booking references.

Travel approaching without confirmation

Detect bookings whose travel date is days away but are not yet confirmed or ticketed.

Supplier cancelled but booking still active

Spot reservations the supplier has cancelled while the internal booking remains confirmed.

Payment amounts do not match the booking

Detect captured payments that do not add up to the booking total.

Duplicate captured payments

Find bookings with more than one captured payment, the most common form of money leakage.

The problem

Travel operations run on fragmented signals.

Bookings, payments, supplier confirmations, refunds, and customer communications often live in different systems. When they fall out of sync, teams discover issues manually, late, or only after a customer asks what went wrong.

Customers pay, but the booking is not confirmed.

Suppliers confirm reservations that internal systems still show as pending.

Confirmed bookings are missing supplier references.

Operations and finance teams reconcile issues through spreadsheets.

The solution

Tripwise turns operational exports into an exception queue.

Upload or connect booking, payment, and supplier data. Tripwise links the records, applies operational rules, and highlights the exceptions that deserve attention.

Tripwise exception queue filtered by status, severity, and type, listing 11 detected exceptions with booking refs, suppliers, amounts, and detection dates

One queue. Every mismatch. Sorted by what costs you most.

Filter by status, severity, or type and work the list top-down. A £7,500 supplier mismatch surfaces above a £980 one — so the customer impact gets handled first.

How it works

From raw files to operational decisions.

Import operational exports

Upload booking, payment, and supplier confirmation CSVs from your existing systems.

Tripwise links the data

Records are matched across sources so operational inconsistencies can be detected.

Review the exception queue

Ops teams can filter, investigate, acknowledge, and resolve detected exceptions.

Share a report

Generate a clear report showing issue counts, value at risk, affected suppliers, and recommended actions.

Then your team actually fixes them

Acknowledge, resolve, or dismiss — with a full audit trail.

Every exception has a workflow: assign it, leave internal notes for the supplier call, mark it resolved or a false positive. Tripwise records who did what, when — so finance and operations always agree on the story.